Frequently Asked Questions

Everything you need to know about shopping with Lolo.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally take 10-21 business days.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

Lolo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all Lolo products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, we will repair or replace your item at no cost.

Can I change or cancel my order?

Orders can be changed or cancelled within 2 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be modified.